Troubleshooting – HP LC3760N User Manual

Page 59

oubleshooting

Troubleshooting

Troubleshooting

Refer to this section if you have viewing, picture, sound, remote, or startup problems with your TV.

Startup questions

Symptom

Remedy

I do not hear sound at power-on
even though there is an image.

■

Is the volume too low? Press the Volume button.

■

Is mute turned on? Press the Mute button or the Volume button.

■

Is an external sound system connected and turned on? Are the
speakers turned off in the OSD Option menu? (See the Output Select
option in “Using the Option Menu” on page 32.)

I do not see an image at power-on.

■

Are the connections to the input signal source component correct?
Double-check that the cables are properly inserted in the color-coded
connectors.

■

Is the input source powered on? Turn on the set-top box, DVD player,
or other component you are trying to view.

■

Is the correct input signal source selected? Press the Source button on
the remote control and confirm the source is selected.

■

Press the Menu button on the remote control:

■

If the OSD appears, check the cables to the input source, and
press the Source button on the remote control to choose the input
source.

■

If the OSD does not display, see the next symptom, “There is no
power.”

There is no power.

■

Press the Power button on the remote control unit.

■

If the indicator on the TV is off, press the Power button on the TV.

■

Is the AC cord disconnected? Make sure both ends of the power cord
are plugged in.

■

Is there power coming from the outlet? Plug in a functional lamp or
other electrical device into the same outlet as the TV to make sure
there is power coming from the outlet.

■

If using a power strip, make sure it is turned on.