High End Systems AF1000 - Manual (Page 31)

Appendix B Warranty Information B-1
B
Appendix B
Warranty Information
Limited Warranty
Unless otherwise stated, your product is covered by a one year parts and labor
limited warranty. If the warranty registration form provided with this
equipment is filled out and faxed or mailed to High End Systems, Inc., and
received within 60 days of invoice date, the one year parts and labor limited
warranty will be extended one additional year, for a total of two years.
Dichroic filters and Lithopatterns™ are not guaranteed against breakage or
scratches to coating. It is the owner's responsibility to furnish receipts or
invoices for verification of purchase, date, and dealer or distributor. If
purchase date cannot be provided, date of manufacture will be used to
determine warranty period.
Returning an Item Under Warranty for Repair
It is necessary to obtain a Return Authorization Number (RA#) from your
dealer/point of purchase BEFORE any units are returned for repair. The
manufacturer will make the final determination as to whether or not the unit is
covered by warranty. Lamps are covered by the lamp manufacturer's warranty.
Any Product unit or parts returned to High End Systems must be packaged in a
suitable manner to ensure the protection of such Product unit or parts, and such
package shall be clearly and prominently marked to indicate that the package
contains returned Product units or parts and with a Returned Authorization
(RA#) number. Accompany all returned Product units or parts with a written
explanation of the alleged problem or malfunction.
Please note: Freight Damage Claims are invalid for fixtures shipped in non-
factory boxes and packing materials.
Freight
All shipping will be paid by the purchaser. Items under warranty shall have
return shipping paid by the manufacturer only in the Continental United States.
Under no circumstances will freight collect shipments be accepted. Prepaid
shipping does not include rush expediting such as airfreight. Airfreight can be
sent customer collect in the Continental United States.
REPAIR OR REPLACEMENT AS PROVIDED FOR UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. HIGH
END SYSTEMS, INC. MAKES NO WARRANTIES, EXPRESSED OR
IMPLIED, WITH RESPECT TO ANY PRODUCT, AND HIGH END
SPECIFICALLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. HIGH END SHALL NOT
BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL
DAMAGE, INCLUDING LOST PROFITS, SUSTAINED OR INCURRED IN