Calibration error, Cannot print, Ink cartridge problem – HP C5100 User Manual
Page 32
●
●
●
●
Print head assembly is stalled
●
●
●
●
Wrong ink cartridge(s) installed
●
Ink cartridge is missing, incorrectly installed, or not intended for your device
Calibration error
Cause
An incorrect type of paper is loaded in the input tray.
Solution
If you have color or photo paper loaded in the input tray when the printer aligns,
the calibration might fail. Load unused plain white letter or A4 paper into the input tray, and
then press
OK
on the control panel.
Cannot print
Cause
The indicated ink cartridge(s) are out of ink.
Solution
Replace the indicated ink cartridge(s) immediately so that you can resume printing.
The HP All-in-One cannot continue printing until the indicated ink cartridge(s) are replaced. All
printing will stop.
For more information, see:
The following ink cartridges cannot be used after device initialization and must be
replaced
Cause
The wrong ink cartridge(s) are installed.
Solution
The indicated ink cartridge(s) cannot be used after the device has undergone first-
time setup. Replace the ink cartridge(s) with the appropriate ink cartridges for the HP All-in-
One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports,
see the printed documentation that came with the HP All-in-One.
For more information, see:
Cause
The ink cartridge(s) are not intended for use in this device.
Solution
Contact HP Support. Go to:
If prompted, choose your country/region, and then click
Contact HP
for information on calling
for technical support.
Ink cartridge problem
Cause
The indicated ink cartridge(s) are missing or are damaged.
Solution
Replace the indicated ink cartridge(s) immediately so that you can resume printing.
If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might
need to be cleaned.
If there are no ink cartridges missing from the HP All-in-One, and you still receive this message
after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. Contact HP
customer support. Go to:
Basics Guide
29
Troub
leshoo
ting and su
pport