Quickspecs, Hp storageworks 1500 cs modular smart array – HP 1500 cs User Manual

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Software Product Services

Software Product Services Product support provides the customer access to HP's experienced technical support

resources, as well as access to HP's Information Services database for support on a variety of multi-
vendor/multiplatform software products. Product support includes escalation and problem coordination
with the appropriate engineering group. HP Services offer a variety of options to allow you to tailor your
product service to meet the needs of your organization. Basic warranty on products can be uplifted from
day one to ensure you receive the service you need when you need it.

Warranty and Support

HP warrants only that the software media will be free of physical defects for a period of ninety (90) days
from delivery.
The following services are offered as HP Care Pack Services at the time of software product order:

Software Technical Support 24 x 7 (1 and 3 years) is available 24 hours per day, Monday through
Sunday, including holidays (includes phone-in software technical support 24 x 7 and software
product and documentation updates).
Installation Service (software installation) and Installation and Startup Service (software installation,
configuration, startup testing and knowledge transfer).
HP Care Pack services must be ordered with the product and are prepaid.
For tailored support contracts based on personalized statement of work contact your local support
center via

http://www.HP.com/support

Secure Path Software

Secure Path Software
Services

Services

Software product services included with Secure Path: One year of Software Technical Support 24 x
7 HP Care Pack Services (includes phone-in software technical support 24 x 7 and software
product and documentation updates).
HP Care Pack services are available to upgrade the one year of Software Technical Support 24 x
7 included with the Secure Path product to 3 full years.
Installation service (software installation).

For additional software product services information for HP Care Pack services, as well as orderable part
numbers, please refer to the URLs listed below:
All storage services:

http://www.hp.com/hps/storage/

All HP Care Pack Services:

http://www.hp.com/hps/carepack/storage/cp_networked.html

Software Support HP Care Pack Services:

http://www.hp.com/hps/carepack/software/cp_storage.html

Installation and Startup Services:

http://www.hp.com/hps/storage/ns_implementation.html

If you have specific service questions contact your local HP representative. Contact information for your
local area can be found at:

http://welcome.hp.com/country/us/en/contact_us.html

Maintenance releases, bug fixes and software patches are available at:

http://welcome.hp.com/country/us/en/support.html

Hardware Product

Hardware Product
Services

Services

Installation services that include basic installation and Array Installation and Startup
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage or warranty extension
RAID setup and performance consulting via statement of work
Migration service consulting via statement of work
Environmental, Mission Critical Services

For product services information for HP Care Pack services, as well as orderable part numbers, please
refer to the URLs listed below:
All storage services:

http://www.hp.com/hps/storage/

All HP Care Pack Services:

http://www.hp.com/hps/carepack/storage/cp_networked.html

Installation and Startup Services:

http://www.hp.com/hps/storage/ns_implementation.html

If you have specific service questions contact your local HP representative. Contact information for your
local area can be found at:

http://welcome.hp.com/country/us/en/contact_us.html

QuickSpecs

HP StorageWorks 1500 cs Modular Smart Array

Service and Support, HP Care Pack, and Warranty Information

DA - 11945 Worldwide — Version 10 — September 26, 2005

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