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Placing a call, Return to hp repair service – HP Photosmart 8400 Series User Manual

Page 73

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Placing a call

Call Customer Care while you are near the computer and printer. Be prepared to
provide the following information:

Printer model number (located on the front of the printer).

Printer serial number (located on the bottom of the printer).

Computer operating system.

Version of printer driver:

Windows PC: To see the printer driver version, right-click the memory card
icon in the Windows taskbar and select About.

Macintosh: To see the printer driver version, use the Print dialog box.

Messages displayed on the printer screen or on the computer monitor.

Answers to the following questions:

Has the situation you are calling about happened before? Can you recreate
the situation?

Did you install any new hardware or software on the computer around the
time that the situation occurred?

HP Photosmart 8400 series User's Guide

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