Quickspecs – HP ProLiant DL120 User Manual

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HP Factory Express

HP Factory Express
Capabilities

Capabilities

HP Factory Express offers configuration, customization, integration and deployment services for HP
servers and storage products. Customers can choose how their factory solutions are built, tested,
integrated, shipped and deployed.

Factory Express offers service packages for simple configuration, racking, installation, complex
configuration and design services as well as individual factory services, such as image loading, asset
tagging, and custom packaging. HP products supported through Factory Express include a wide array of
servers and storage: HP Integrity, HP ProLiant, HP ProLiant Server Blades, HP BladeSystem, HP 9000
servers as well as the MSAxxxx, VA7xxx, EVA, XP, rackable tape libraries and configurable network
switches.

For more information on Factory Express services for your specific server model please contact your sales
representative or go to:

http://www.hp.com/go/factory-express

Service and Support

HP Care Pack Services provide total care and support expertise with committed response times designed
to meet your IT and business needs.

HP Care Pack services include coverage for the HP branded hardware options qualified for the server
that are purchased at the same time or afterward and internal to the enclosure. It also includes the 22-
inch and smaller external monitors and tower UPS options up to 3kVA. These items will be covered at the
same service level and for the same coverage period as the server. Coverage of UPS Battery is not
included and standard warranty terms & conditions apply. For servers or storage systems installed within
a rack, service also covers all HP qualified rack options installed within the same rack.

To fully capitalizing on your HP ProLiant servers' capabilities requires a service partner who thoroughly
understands your server technology and systems environment. HP Services, an industry leader in
provision of support solutions provides a range of support services designed to meet the varying needs of
your business. Whether an SMB, or large global corporation, HP has ProLiant server support offers to
help you speedily deploy and maximize system uptime.

Recommended Service

Recommended Service - simplify ProLiant solution implementation, maintenance, and management.

Support

Support - 3 Year 9x5 Next Business Day coverage, excluding HP holidays only
Deployment Service

Deployment Service

Deployment Service - HW Installation only

Enhanced Service

Enhanced Service - optimize service level to increase IT performance and availability.

Support

Support - 3 Year 13x5 Same Business Day, 4-Hour response coverage only

Refer to the information on the Installation of a ProLiant on the ProLiant Data Sheet; to be delivered on a
scheduled basis 8am-5pm, M-F, excluding HP holidays.

NOTE:

NOTE: For a complete listing of service offerings and information visit:

http://www.hp.com/services/proliantservices
http://www.hp.com/go/proliant/carepack

QuickSpecs

HP ProLiant DL120 Generation 5 (G5)

Standard Features

DA - 13014 North America — Version 6 — August 11, 2008

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