Quickspecs, Hp storageworks ultrium full-height tape drives – HP LTO-3 960 User Manual
Page 15
Enterprise Purchased Care Packs
Enterprise Purchased Care Packs
Enterprise Purchased Care Packs
Enterprise Purchased Care Packs
Product Description
Product Description
Product Description
Product Description
Drive Band
Drive Band
Drive Band
Drive Band
Install Band
Install Band
Install Band
Install Band
Product
Product
Product
Product
Number
Number
Number
Number
Tape Installation HW Installation Only
N/A
596
HA113A1
HW, "3-year", "next-day", "13x5", "on-site"
450
N/A
HA101A3
HW, "3-year", "4-hour", "13x5", "on-site"
450
N/A
HA103A3
HW, "3-year", "4-hour", "24x7", "on-site"
450
N/A
HA104A3
HW, "3-year", "6hr CTR", "24x7", "on-site"*
450
N/A
HA105A3
SW, "3-year", "Phone-in", "9x5"
N/A
N/A
HA106A3
SW, "3-year", "Phone-in", "24x7"
N/A
N/A
HA107A3
HW Only, Support Plus, "3-year", "13x5"
450
N/A
HA109A3
HW Only, Support Plus 24, "3-year", "24x7"
450
N/A
HA110A3
HW Only, Proactive 24, "3-year", "24x7"*
450
N/A
HA111A3
HW Only, Critical Service, "3-year", "24x7"*
450
N/A
HA112A3
*Both Proactive 24 & Critical Service only relate to 'reactive elements', 'proactive elements' are available
on time & materials basis. (SW is supported separately per package).
NOTE:
NOTE:
NOTE:
NOTE: The Care Pack information quoted above relates to 3 year offerings only, 1yr / 4yr & 5yr packs
are available for each offering (replace A3 with A1, A4 or A5).
eSupport
eSupport
eSupport
eSupport
HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
Support Portal
Support Portal
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit
.
HP Education Services
HP Education Services
HP Education Services
HP Education Services
For more information about HP Education Services for Storage and SAN, visit
QuickSpecs
HP StorageWorks Ultrium Full-Height Tape Drives
HP StorageWorks Ultrium Full-Height Tape Drives
HP StorageWorks Ultrium Full-Height Tape Drives
HP StorageWorks Ultrium Full-Height Tape Drives
Service and Support, HP Care Pack, and Warranty Information
DA - 11739 Worldwide — Version 31 — January 25, 2008
Page 15