Quickspecs, Hp storageworks ultrium full-height tape drives – HP LTO-3 960 User Manual

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Deployment and Per

Deployment and Per
Event Service Descriptions

Event Service Descriptions

Installation is part of a suite of HP deployment services that are designed to provide a quick response to
your need for additions to your organization's IT infrastructure, while giving you the peace of mind that
comes from good knowing your hardware and software products from HP and selected third parties
have been installed in a professional manner by a highly skilled HP service delivery specialist.

HP Installation Service

Expedited installation, with all service prerequisites met before the installation is performed
Installation in accordance with manufacturer's specifications, enhancing the supportability of your
HP-installed hardware and software
Service delivery at a mutually scheduled time Allows your IT resources to stay focused on their core
tasks and priorities
Availability of an HP service specialist to answer questions during the onsite delivery of this service
Service planning
Service deployment
Installation verification tests

HP Care Pack Service

HP Care Pack Service
Product Numbers

Product Numbers

Enterprise & Commercial Purchased Care Packs

Enterprise & Commercial Purchased Care Packs ('A' stands for physical Care Pack, 'E' for electronic
Care Pack)

Product Description

Product

Number

Tape Installation HW Installation Only

U2090A/E

HW, "3-year", "Next Business Day", "9x5", "on-site"*

H3157A/E

HW, "3-year", "4-hour", "13x5", "on-site"

H4617A/E

HW, "3-year", "4-hour", "24x7", "on-site"

H4622A/E

HW, "3-year", "6hr Call to Repair", "24x7", "on-site"

U6359A/E

HW, "4-year", "4-hour", "13x5", "on-site"

U9342A/E

HW, "4-year", "4-hour", "24x7", "on-site"

U9343A/E

HHW, "5-year", "4-hour", "13x5", "on-site"

U9344A/E

HW, "5-year", "4-hour", "24x7", "on-site"

U9345A/E

HW, "1-year", "Next Business Day", "9x5", "on-site", "Post Warranty"

UA454PE

HW, "1-year", "4-hour", "13x5", "on-site", " Post Warranty "

UA455PE

HW, "1-year", "4-hour", "24x7", "on-site", " Post Warranty "

UA456PE

HW, "1-year", "6hr Call to Repair", "24x7", "on-site", Post Warranty"

UA457PE

QuickSpecs

HP StorageWorks Ultrium Full-Height Tape Drives

Service and Support, HP Care Pack, and Warranty Information

DA - 11739 Worldwide — Version 31 — January 25, 2008

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This manual is related to the following products:

LTO-4 1840