Quickspecs, Hp storageworks ultrium full-height tape drives – HP LTO-3 960 User Manual

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Recommended Services

In order to maximize ROI and product uptime, and minimize the cost of ownership, Hewlett Packard
recommends:

3 years 24 x 7 Hardware Support

Guards against downtime, which reduces productivity and profitability
Eases budget planning with fixed-cost support that includes parts and labor
Direct access to proven technical and problem-solving expertise

3 years 24 x 7 Software Support

Improve the productivity of system managers and operators
Improve system performance and reduce downtime due to software defects
Expedite problem resolution through expert-level technical resources
Enjoy consistent service coverage across geographically dispersed sites
Update HP and selected third-party software at a predictable cost
Take advantage of subscription savings on software updates
Keep your license compliancy up-to-date

Available HP Care

Available HP Care
Pack Services

Pack Services

Extend your product warranty with a wide choice of cost-saving support packages.

HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services for
customers purchasing via direct and enterprise resellers are quoted using HP order configuration tools.
Additional information about HP Care Pack Service features and benefits is available at

http://www.hp.com/hps/carepack/services/

Key for HP Care Pack Service availability in the table below:
E = Service available for customers purchasing direct and via enterprise resellers
C = Service available for customers purchasing via commercial resellers
N/A = Service not applicable

HP Care Pack Services

Deployment and Per Event Services

Service Available

HP Installation

E/C

HP Installation & Startup

N/A

HP Implementation

N/A

For more information about Deployment and Per Event Services for HP Storage, visit

http://www.hp.com/hps/storage/

HP Care Pack Services

Availability Services

1 yr

3 yr

4 yr

5 yr

HP Next Day Hardware Support

E/C

HP 4 Hr, 9x5 HW Support

E/C

HP 4 Hr, 13x5 Hardware Support

E/C

HP 4 Hr, 24x7 Hardware Support

E/C

HP 6 HR Call-to-Repair HW Support

E/C

HP Software Support

E/C

HP Software Support 24x7

E/C

HP Support Plus

E/C

QuickSpecs

HP StorageWorks Ultrium Full-Height Tape Drives

Service and Support, HP Care Pack, and Warranty Information

DA - 11739 Worldwide — Version 31 — January 25, 2008

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This manual is related to the following products:

LTO-4 1840