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Flowchart 2.1—initial troubleshooting – HP ze2300 User Manual

Page 47

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Troubleshooting

Maintenance and Service Guide

2–9

Flowchart 2.1—Initial Troubleshooting

Connecting

to network

or modem?

Begin

troubleshooting.

Is there
power?

Is the OS

loading?

Is there video?

(no boot)

Is there

sound?

Beeps,

LEDs, or error

messages?

Keyboard/

pointing

device work-

ing?

Go to

“Flowchart

2.17—Nonfunc-

tioning Device.”

Go to

“Flowchart

2.2—No Power,

Part 1.”

Go to

“Flowchart

2.6—No Video,

Part 1.”

All drives
working?

Y

Y

Y

Y

Y

Y

Y

Y

N

N

N

N

N

End

N

N

N

Go to

“Flowchart

2.9—No Operating

System (OS)

Loading.”

Go to

“Flowchart

2.15—No Audio,

Part 1.”

Go to

“Flowchart

2.18—Nonfunc-

tioning Keyboard”

or

“Flowchart

2.19—Nonfunc-

tioning Pointing

Device.”

Check

LED board,

speaker

connections.

Go to

“Flowchart

2.20—No

Netw

ork/Modem

Con

nection.”