Section 12 getting help, Section 12, Getting help – HP V5020U User Manual

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Section 12

Getting Help

Should your HP Branded Product require service within the warranty period, please contact
the original point of purchase or an authorized HP reseller in your country. If service is not
available at those locations, please contact an HP Branded Product warranty agent from the
support contact list provided on this document. Supported languages are: English, French,
German, Italian, Portuguese and Spanish. A warranty agent will work with you to troubleshoot
your issue and if necessary, issue a Return Material Authorization (RMA) number in order
to replace your HP Branded Product. For warranty claims, you will be required to provide a
copy of your original dated sales receipt as proof of purchase and the issued RMA number.
End User customer shall be responsible for shipping charges when shipping the product to
the service center. The service agent will provide you with an address and you will also be
responsible for any shipping charges to the warranty service center. Once your product is
received by this service center, a replacement unit will be shipped back to you typically in 5
business days.

Contact/phone Support:

Language

Contact/phone Support:

繁體中文

Deutsch

Nederlands

English

Español