HP D5060 - Manual (Page 8)

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English
If the printer software did not install
successfully, or if the printer and computer are
not communicating properly after software
installation, check this page for possible
solutions.
Check all cable connections between the
printer and computer, and be sure you are
using the most recent version of the printer
software. You can acquire the latest software
updates by visiting the HP support website at
www.hp.com/support. If you still need help,
check the printer documentation.
Macintosh only
Problem: All of the printers in Print Center
disappear after printer software installation.
Solution: Uninstall, then reinstall, the printer
software. Restart the computer before adding
the printer in Print Center.
Windows only
Problem: The installation software does not
start automatically when the CD is inserted.
Solution: From the Windows Start menu,
select Run. Click Browse, and navigate to
the CD-ROM drive where you inserted the
HP Photosmart software CD. Double-click the
setup.exe file.
Problem: The Found New Hardware Wizard
opens but does not recognize the printer.
Solution: You might have connected the
USB cable before completing the software
installation. Disconnect the USB cable. Cancel
the hardware installation Wizard. Insert the
software CD into your CD-ROM drive and
follow the onscreen instructions. If instructions
do not appear, locate and double-click
the setup.exe file on the CD to restart the
installation. If a message appears saying
the software has already been successfully
installed, then select Uninstall, and follow the
instructions to reinstall the software. Reconnect
the USB cable only when prompted during
software installation.
Problem: The system requirements check
indicates that the computer is running an
outdated version of Internet Explorer.
Solution: Press Ctrl + Shift on the
keyboard and click Cancel in the System
Requirements dialog box to bypass the block
and complete the software installation. You
must update Internet Explorer immediately
after installing the HP Photosmart software,
or the HP software will not work properly.
Note: You do not have to reinstall the
HP software after updating Internet Explorer.
Problem: The computer stops responding
during software installation.
Solution: Virus protection software or
another software program might be running
in the background and slowing down the
installation process. Wait while the software
finishes copying files; this might take several
minutes. If the computer is still not responding
after several minutes, restart the computer,
pause or disable any active virus protection
software, quit all other software programs,
and then reinstall the printer software.
Note: Your virus protection software will turn
back on automatically when you restart the
computer.
Problem: The System Requirements dialog box
appears during installation.
Solution: A component of the computer
system does not meet the minimum system
requirements. Follow the onscreen instuctions
to remedy the issue and then reinstall the
printer software.
Windows and Macintosh
Problem: The computer could not read the
HP Photosmart CD.
Solution: Make sure the CD is not dirty
or scratched. If other CDs work but the
HP Photosmart CD does not, your CD might
be damaged. You can download the software
from the HP support website or request a
new CD from HP Support. If other CDs do
not work, you might need to service your
CD-ROM drive.
Español
Si el software de la impresora no se ha
instalado correctamente o si la impresora y el
equipo no se comunican de forma adecuada
tras la instalación del software, consulte esta
página para obtener posibles soluciones.
Compruebe todas las conexiones de cables
entre la impresora y el equipo y asegúrese
de que se está utilizando la versión más
reciente del software de la impresora. Para
adquirir las actualizaciones de software más
recientes, visite la página web del servicio
de asistencia de HP: www.hp.com/support.
Si sigue necesitando ayuda, consulte la
documentación de la impresora.
Sólo Macintosh
Problema: todas las impresoras del Centro de
impresión desaparecen tras la instalación del
software de la impresora.
Solución: desinstale y vuelva a instalar el
software de la impresora. Reinicie el equipo
antes de agregar la impresora al Centro de
impresión.
Sólo Windows
Problema: el software de instalación no
se inicia automáticamente al insertar el CD.
Solución: en el menú de Inicio de Windows,
seleccione Ejecutar. Haga clic en Examinar y
desplácese hasta la unidad de CD-ROM en la
que insertó el CD del software HP Photosmart.
Haga doble clic en el archivo setup.exe.
Problema: el Asistente para hardware nuevo
encontrado se abre, pero no reconoce la
impresora.
Solución: puede que haya conectado el
cable USB antes de finalizar la instalación
del software. Desconecte el cable USB.
Cancele el Asistente para la instalación de
hardware. Inserte el CD de software en la
unidad de CD-ROM y siga las instrucciones
que aparecen en pantalla. Si no aparecen
instrucciones, localice y haga doble clic en el
archivo setup.exe en el CD para reiniciar la
instalación. Si aparece un mensaje que indica
que el software ya se ha instalado con éxito,
seleccione Desinstalar y siga las instrucciones
para desinstalar el software. Vuelva a
conectar el cable USB sólo cuando se le
indique durante la instalación del software.
Installation troubleshooting
Solución de problemas de instalación
Dépannage de l’installation