HP Pavilion ze5300 - Manual (Page 142)

Symptom
Call Center:
Suggestions Repair Center:
Likely Causes Repair Center:
Comments
Sluggish startup or
shutdown. Use Tools tab in disk’s
Properties sheet to check
hard disk. Use Disk
Defragmenter to optimize
hard disk.
Delete temporary and
unneeded files. Hard drive.
Error message such
as “Invalid system
disk” or “Auto IDE
error”. Check for disk in floppy drive.
Check boot order in BIOS
Setup.
Remove and reinstall hard
drive. Hard drive contacts.
Hard drive. If notebook boots from floppy
drive, check for corrupt files
on hard drive, use Recovery
CDs to reinstall factory
software onto hard drive,
replace hard drive.
Password forgotten. Verify proper ownership, then
follow removal procedure with
owner and record appropriate
data—see page 5-1. User must call Technical
Support and provide proof
of ownership. Password
removal is restricted to
certain sites. See page 5-1.
Power
No power. Make sure charged battery is
installed or AC adapter
connected.
Try another battery or AC
adapter if available. AC adapter.
Battery.
Motherboard.
Service Manual Troubleshooting and Diagnostics 3-7