Epson R380 - Manual (Page 67)

Notices 67
Epson America, Inc., Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser
that the Epson printer covered by this limited warranty statement, if purchased and
operated only in the United States or Canada, will be free from defects in workmanship
and materials for a period of one (1) year from the date of original purchase. For warranty
service, you must provide proof of the date of original purchase.
What Epson Will Do To Correct Problems: Should your Epson printer prove defective
during the warranty period, please call the Epson Connection
SM at (562) 276-7282 (U.S.)
or (905) 709-2567 (Canada) for warranty repair instructions and return authorization. An
Epson service technician will provide telephone diagnostic service to determine whether
the printer requires service. If service is needed, Epson will, at its option, exchange or
repair the printer without charge for parts or labor. If Epson authorizes an exchange for the
defective unit, Epson will ship a replacement printer to you, freight prepaid, so long as you
use an address in Canada or the U.S. (excluding Puerto Rico and U.S. Possessions).
Shipments to other locations will be made freight collect. You are responsible for securely
packaging the defective unit and returning it to Epson within five (5) working days of
receipt of the replacement. Epson requires a debit or a credit card number to secure the
cost of the replacement printer in the event that you fail to return the defective one. If your
printer is being repaired, Epson will direct you to send your printer to Epson or its
authorized service center, where the printer will be fixed and sent back to you. You are
responsible for packing the printer and for all costs to and from the Epson authorized
service center. When warranty service involves the exchange of the printer or a part, the
item replaced becomes Epson property. The replacement printer or part may be new or
refurbished to the Epson standard of quality, and, at Epson’s option, may be another
model of like kind and quality. Epson’s liability for replacement of the covered printer will
not exceed the original retail selling price of the covered printer. Exchange products and
parts assume the remaining warranty period of your original product covered by this
limited warranty.
What This Warranty Does Not Cover: This warranty does not apply to refurbished or
reconditioned products. This warranty covers only normal use in the United States and
Canada. Using this product for continuous production or similar high duty purposes is
not considered normal use; damage, maintenance or service from such use will not be
covered under this warranty. This warranty is not transferable. This warranty does not
cover any color change or fading of prints or reimbursement of materials or services
required for reprinting. This warranty does not cover damage to the Epson product caused
by parts or supplies not manufactured, distributed or certified by Epson. This warranty
does not cover ribbons, ink cartridges or third party parts, components, or peripheral
devices added to the Epson product after its shipment from Epson, e.g., dealer or user-
added boards or components. Epson is not responsible for warranty service should the
Epson label or logo or the rating label or serial number be removed or should the product