Sybase 15.0.2 User Manual

Page 111

CHAPTER 6 Troubleshooting SySAM Issues

Installation Guide

Adaptive Server
cannot checkout a
license and starts with
graced license instead
(continued)

If the

diag

command shows the license for the given feature is available for check-out, the

reason that Adaptive Server cannot check-out the license could be:

• The product edition or license type does not match the requirement. If the

edition

and

license type

configuration parameters are set, Adaptive Server uses only the license that

matches these settings.

1 Run

sp_lmconfig

to see the configured values.

2 Check the VENDOR_STRING attribute of the licenses to make sure a matching

license exists.

If a matching license does not exist, obtain a suitable license from SPDC or adjust
the Adaptive Server configuration.

If Adaptive Server cannot start because the grace period expired, examine the
servername.properties file located in the ASE-15_0/sysam directory under your
SYBASE directory for values. These values are stored in two lines that start with PE=
and LT=. These lines are present only if the configuration is set.

• Also see “Adaptive Server cannot find license for optional feature, even though the

license exists” in this table for more information.

Adaptive Server
shows graced licenses
even after the issue has
been fixed

Adaptive Server performs license checks periodically, and the license status is not
immediately updated. It is updated only after the next heartbeat cycle is completed. This
may take a few hours.

Adaptive Server
cannot find license for
an optional feature,
even though the
license exists

Execute

"sysam diag

feature_name

to ensure that license for the optional feature

exists and can be checked out from the machine where Adaptive Server is running. If the
feature exists, but cannot be checked out from Adaptive Server, this could be because:

• The optional feature is for a different edition.

• The Active or Standby flags do not match for base Adaptive Server and the optional

feature.

Execute

sp_lmconfig

to determine the edition and active and standby configuration value.

The edition and active and standby values are displayed in the

Property Name / Property

Value

table. The edition value is displayed in the

row and active and standby value is

displayed in the

row.

Compare the values of

and

for the Adaptive Server with the same values recorded

in the

VENDOR_STRING

and

ISSUER

fields of the optional feature license. They must

match. Some features like ASE_HA are not offered with standby pricing, so there is no

"AS=A|S"

flag in the license for this feature. This field is not considered when searching

for a license without active and standby captability.

Description

What to do