Sony a7 II Mirrorless Camera with 28-70mm Lens - Manual (Page 33)

33 GB
D:\NORM'S JOB\SONY HA\SO17_STR-DH190_PMRF1\STR-DH190 (PMRF
01)\4726907121_GB\080TRU.fm
masterpage: Right
STR-DH190
4-726-907- 12 (1)
T
ro
u
bleshoo
ting/Spe
c
if
ic
a
ti
o
ns
Troubleshooting
If a problem occurs while operating the
receiver, check the following to resolve the
problem before consulting your nearest
Sony dealer.
• Check to see if the problem is listed in
this “Troubleshooting” section.
• Clear all saved settings and restore the
receiver to the factory default settings
(page 31).
If the problem persists after doing all of the
above, consult your nearest Sony dealer.
The receiver is turned off
automatically.
• If “AUTO.STBY” is set to “STBY ON”, set it
to “STBY OFF” (page 28).
• The sleep timer function was activated.
• “PROTECT” (page 35) was activated.
The indicator on the display panel
turns off.
• If the PURE DIRECT indicator on the front
panel lights up, press PURE DIRECT to
turn off this function.
• Press DIMMER to select “BRIGHT” or
“DARK”.
No sound or only a very low level of
sound is heard, no matter which
device is selected.
• Check that all connecting cables are
inserted to their input/output jacks on
the receiver, speakers and the devices.
• Check that the receiver and all devices
are turned on.
• Check that VOLUME on the receiver is not
set to “VOL MIN”.
• Press SPEAKERS A/B to select a setting
other than “OFF SPEAKERS” (page 19).
• Check that headphones are not
connected to the receiver.
• Press

(muting) to cancel the muting
function. “MUTING” disappears from the
display panel.
• Try pressing the input button on the
remote control or turning INPUT
SELECTOR on the receiver to select the
input to which you want to listen.
• The protective device on the receiver has
been activated. Turn off the receiver,
eliminate the short-circuit problem, and
turn on the power again.
There is severe humming or noise.
• Check that the speakers and device are
connected securely.
• Make sure that the connecting cables are
not near a transformer or motor.
• Move your audio device away from the
TV.
• If the plugs and jacks are dirty, wipe them
with a cloth slightly moistened with
alcohol.
No sound or only a very low level of
sound is heard from specific
speakers.
• Connect a pair of headphones to the
PHONES jack to verify that sound is
output from the headphones. If only one
channel is output from the headphones,
the device may not be connected to the
receiver correctly. Check that all of the
cables are fully inserted into the jacks on
both the receiver and the device.
If both channels are output from the
headphones, the speaker may not be
connected to the receiver correctly.
Check the connection of the speaker that
is not outputting any sound.
• Make sure you have connected to both
the L and R jacks of an analog device, as
analog devices require both L and R jack
connections. Use a stereo audio cable
(not supplied).
Troubleshooting/
Specifications
General
Audio