Roland A-49 - MIDI Keyboard Controller (White) - Manual (Page 35)

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If you experience problems, read this chapter first. It contains tips for solving
most problems. If this chapter cannot help you solve a problem, please refer to
the support section of our website. If the problem is not resolved, refer to the
contact information listed at the end of this manual.
Roland support website: http://www.roland.com/support/
Problems When Installing the Driver
Problem Confirmation Resolution
Cannot install
Are you logged on with a user account
that does not have administrator
privileges?
Log on to the computer with a user account that
has administrator privileges.
For details, consult the administrator for your
computer system.
Installer does not
exit
Is your computer running on battery
power?
Connect the power cord to the computer.
Other than a mouse and keyboard, are
any USB devices connected?
Make sure that there are no USB devices
connected to the computer (other than a mouse
and keyboard) during installation.
Is the unit connected to a USB hub that is
not connected to a power supply?
Use a USB hub that connects to a power supply.
Problems When Using the Unit
Problem Confirmation Resolution
Cannot select or
use unit device
Is the driver installed? Install the driver (p. 13).
Is the POWER indicator off?
Make sure that the unit is connected to the
computer correctly.
If the problem is not resolved, reinstall the
driver.
Is the unit’s device name displayed? Exit all programs that are using the unit,
disconnect the unit’s USB cable, and then
reconnect it.
If the problem is not resolved, reinstall the
driver.
Is another program using the unit?
Did the computer enter standby (suspend)
mode, hibernate mode, or sleep mode while
the unit was connected?
Exit all programs that are using the unit,
disconnect the unit’s USB cable, and then
reconnect it.
If the problem is not resolved, restart the
computer.
Did you disconnect and reconnect the USB
cable while using the unit?
Troubleshooting