Samsung QHC Series 43" 4K UHD Commercial Monitor - Manual (Page 91)

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Troubleshooting for Anynet+
Problem Possible Solution
Anynet+ does not work.
• Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.
• Check if the Anynet+ device power cord is properly connected.
• Check the Anynet+ device’s Video/Audio/HDMI cable connections.
• Check whether Anynet+ (HDMI-CEC) is set to On in the System menu.
• Check whether the remote control is Anynet+ compatible.
• Anynet+ doesn’t work in certain situations. (initial setup)
• If you have removed and then reconnected the HDMI cable, please make sure to search devices again or turn your
product off and on again.
• Check if the Anynet+ function of the Anynet device is set on.
I want to start Anynet+.
• Check if the Anynet+ device is properly connected to the product and check if the Anynet+ (HDMI-CEC) is set to On
in the System menu.
I want to exit Anynet+. • Press the SOURCE button on the product remote control and select a non- Anynet+ device.
The message “ Disconnecting
Anynet+ device ... ” appears on
the screen.
• You cannot use the remote control when you are configuring Anynet+ or switching to a view mode.
• Use the remote control after the product has completed Anynet+ configuration or has finished switching to Anynet+.
The Anynet+ device does not
play.
• You cannot use the play function when initial setup is in progress.
The connected device is not
displayed.
• Check whether or not the device supports Anynet+ functions.
• Check whether or not the HDMI cable is properly connected.
• Check whether Anynet+ (HDMI-CEC) is set to On in the System menu.
• Search Anynet+ devices again.
• Anynet+ requires an HDMI connection. Make sure the device is connected to your product with an HDMI cable.
• Some HDMI cables may not support Anynet+ functions.
• If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected,
please repeat the device scan.