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Recertification, Where to get help, Recertification where to get help – Epson Printer Accessories User Manual

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29

Maintenance and Problem Solving

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29

Recertification

The ISO Standards Committee recommends that all spectrophotometers be
recertified each year. This recertification process is not covered under
warranty or maintenance agreement.

If maintained properly, your EPSON SpectroProofer is expected to perform
within specifications for the rated life of the product. The SpectroProofer’s
life counter can be accessed by printing a status sheet from the printer’s
control panel (see your User’s Guide or Printer Guide for details).

For customers requiring annual ISO re-certification, Epson offers an
“exchange for new” program in which Epson will advance ship a new ILS
spectrophotometer head and calibration tile at the customer’s request. It is
then the customer’s responsibility to return the used ILS head and its
associated calibration tile back to Epson.

This exchange program is offered at the customer’s expense and can be
initiated by contacting Epson Customer Support at (562) 276-1305. Please
be prepared to provide the model type of your existing ILS (ILS20EP or
ILS20EPUV).

Where To Get Help

Epson provides technical support and information on the installation,
configuration, and operation of professional printing products through the
EPSON Preferred Limited Warranty Plan. Dial (888) 377-6611, 6

AM

to

6

PM

, Pacific Time, Monday through Friday. Days and hours of support are

subject to change without notice.

Before you call, make sure you have your Unit ID number, which is
included with the EPSON Preferred Limited Warranty Plan that came with
your printer. (The Unit ID number is required to access toll-free support.)
You’ll also need your printer and SpectroProofer serial numbers and proofs
of purchase.

Visit Epson’s support website at epson.com/support (U.S.) or
www.epson.ca/support (Canada) and select your product for solutions to
common problems. You can download drivers, firmware, and
documentation, get FAQs and troubleshooting advice, or e-mail Epson with
your questions.

SM

Tip: If you experience
difficulty with the
toll-free line or your
Unit ID number, call
(562) 276-1305.