ProSoft Technology 5210-DFNT-RIO - Manual (Page 31)

Support, Service & Warranty RIO ♦ ProLinx Gateway
Driver Manual Rockwell Automation® Remote I/O Adapter
ProSoft Technology, Inc.
Page 31 of 39
February 4, 2010
7 Support, Service & Warranty
In This Chapter
™ How to Contact Us: Technical Support.................................................. 31
™ Return Material Authorization (RMA) Policies and Conditions............... 32
™ LIMITED WARRANTY...........................................................................34
7.1 How to Contact Us: Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module Operation
o
Configuration/Debug status information
o LED patterns
3 Details about the serial, Ethernet or fieldbus devices interfaced with, if any.
Note: For technical support calls within the United States, an after-hours answering system allows
pager access to one of our qualified technical and/or Application Support Engineers at any time to
answer your questions.
Internet Web Site: www.prosoft-technology.com/support
E-mail address:
[email protected]
Asia Pacific
(location in Malaysia) Tel: +603.7724.2080, E-mail: [email protected]
Languages spoken include: Chinese, English
Asia Pacific
(location in China) Tel: +86.21.5187.7337 x888, E-mail: [email protected]
Languages spoken include: Chinese, English
Europe
(location in Toulouse,
France) Tel: +33 (0) 5.34.36.87.20,
E-mail:
[email protected]
Languages spoken include: French, English
Europe
(location in Dubai, UAE) Tel: +971-4-214-6911,
E-mail:
[email protected]
Languages spoken include: English, Hindi