Service – EAW VRS12 VRS18 User Manual

Page 14

– VRS12 and VRS18

VRS12 and VRS18 –

Service

If your loudspeaker should require servicing, please follow these instructions:

1. Call EAW Commercial Tech Support at 1-888-337-7404, 7 am to 5 pm PST

(Monday-Friday), to verify the problem and obtain a Service Request Number. Be sure

to have the serial number of the unit when you call. You must have a Service Request

Number in order to obtain warranty service at the factory or at an authorized service

center. You can also email EAW Commercial Tech Support at:

2. Pack the unit in its original packaging. THIS IS VERY IMPORTANT. LOUD Technologies

is not responsible for any damage that occurs during shipping due to non-

conventional packaging. Original packaging helps to minimize the possibility of

shipping damage.

3. Include a legible note stating your name, (no P.O. boxes), daytime phone number,

Service Request Number, and a detailed description of the problem, including how

we can duplicate it.

4. Write the Service Request Number in BIG BOLD PRINT on top of the box.

5. Tech Support will tell you where to ship the unit when you call for a Service Request

Number. We suggest insurance for all forms of cartage.

EAW Commercial Technical Support
Phone (USA/Canada)

888-337-7404

Phone

425-892-6503

Fax

425-485-1152

Address

One Main Street

Whitinsville, MA 01588

Web site

e-mail