Warranty – Invotel SX4400EZ User Manual

Page 2

Audio Test:

select L1 on your phone and press the L1 Audio Test switch

located in the front of SX4400EZ. Adjust the volume to mid level or check the audio
cord to hear the audio.

Note1: you can not perform audio test on lines 2,3 or 4

Note2: Do not set the volume too loud it may flicker or shut off the on-hold audio .

Note3: Do not use a Cell phone to setup or test the device. Use Fax, etc.

IMPORTANT NOTE: The audio may activate in the middle of a call due to factors
like excessive wiring (see page 8 item 8), bad or old wiring , existing unstable lines,
sparks, too many wall jacks , Noisy phone lines, Bad telephones, “Hot Lines” (see P6
special cases)

If that ever happens, press the FLASH button to stop the audio! and continue your
conversation. The FLASH button is found on every telephone, it could be labeled
as CALL WAIT / FLASH or LINK or ON button

Switch setting:

There is a 3 position switch in front of the unit that controls the activation method for
the SX4400EZ you need to select the proper setting based on your type of phones:

Default: Use the Default setting when all phones are corded and are same model.
(For example all phones are ATT 944)

ALT1: The ALT1 setting utilizes Flash then Hold activation method, this setting
supports any phone and any mix of brands with instant activation time
after you press the Flash then Hold

•

Use ALT1 setting if your phones are Cordless type (including corded
base station + portables)

•

If you have mixed cordless type phones with corded type phones

•

If you have corded type phones that are not all the same model for
example ATT 944 and Panasonic are both used in your office

•

If you have non compatible corded phones (for example ATT 962 or
ATT 972 or Casio phones)

ALT2: Try this switch position when all phones are corded and are same model
but Default switch position does not work properly.

This switch position alternatively is used in voice activation mode (see
page P5)

Please Read the Operation instructions for each setting carefully

Warranty

This product is warranted against defects for a period of one (1) year from the date of original
invoice. We will repair/replace the Product with no charge for parts or labor within this time. To
obtain warranty service the Product needs to be returned fright prepaid by the customer with a
copy of original invoice. This warranty does not apply if in the sole opinion of Innovative
Telecommunication Technology, the product has been tampered with or damaged by lightning
or any other acts of nature, misuse, neglect or unauthorized service.

EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, THERE ARE NO OTHER
WARRANTIES, EXPRESSED OR OTHERWISE,INCLUDING, BUT NOT LIMITED TO ANY
IMPLIED WARRANTIES OR MERCHANTIBILITES OR FITNESS FOR A SPECIAL PURPOSE.
IN NO EVENT SHALL INNOVATIVE TELECOMMUNICATION TECHNOLOGY (INVOTEL) BE
LIABLE FOR LOSS OF PROFITS OR BENEFITS, INDIRECT, SPECIAL, CONSEQUENTIAL
OR OTHERWISE ARRISING FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.

Trouble Shooting

• Unplug the 9VAC plug from the back of the Invotel adapter

and unplug the phone lines; Wait 60 seconds then plug
them back in, make sure the AC adapter is plugged in
securely.

Adapter not working
or stopped working

Problems

Possible Cause / Solution

Red LED blinks ON
and OFF on some
lines

• Telephone was changed or Power Failure - do as above,

then select L1, L2, L3, L4 making sure that dial tone is
there. If Special setting was used, be sure to re-program it
again if needed.

•

Some phone Lines are removed from MOH adapter or do
not exist.

• Un-plug phone lines for 5 seconds and plug it back in . If

Special setting was used, be sure to re-program it again if
needed.

4. No Audio

or
Audio not Loud
enough

• Select the line 1 on the phone and push the L1 Audio

Test button located in the front of unit to hear the Audio,
adjust the volume on your audio source if needed to
hear it. Check the audio cord, Unplug -Plug back.

• Use CD player “head phone” jack - not “line out”

Audio Test is OK
but no audio when
Hold is pressed in
Default setting

• If answering a call allow 1 Seconds before pressing Hold.

•

Make sure you have your “Local service” with the dominant
phone company in your area (not 3

party local service)

•

Is your location within city limits? are all your phone
numbers DSL qualified? your location needs to be within 3
miles from the phone company central office to guarantee
for Hold button activation.

•

Some telephones work better in Special setting via
Hold(see page 6).

•

Try the unit in ALT2 setting.

Adapter does not
activate or stopped
activating

L1 AUDIO

TEST