SMA POWER CONTROL MODULE - Manual (Page 20)

6 Troubleshooting SMA Solar Technology AG
20 PWCBRD-10-IA-en-14 Installation Manual
6 Troubleshooting
Problem Cause and corrective measures
The inverter with module is not displayed
in Sunny Explorer. The inverter with module has not been commissioned.
Corrective measure:
• Commission the inverter with module
(see the inverter installation manual).
The module is not properly installed.
Corrective measure:
• Ensure that the module is installed correctly and that
the connections have been made correctly.
The firmware version of the inverter is not supported
(see Section 2.3 "Supported Products", page 9).
Corrective measure:
• Update the firmware of the inverter
(see the inverter installation manual).
The software version of Sunny Explorer is older than
version 1.06.
Corrective measure:
• Make sure that Sunny Explorer from software
version 1.06 is installed on the computer.