Troubleshooting l2tp, Symptom 1: failure to access the private network, Analysis and solution – H3C Technologies H3C SecPath F5020 User Manual
Page 54: Symptom 2: data transmission failure
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46
LocalSID RemoteSID LocalTID State
21409 3395 4501 Established
# On the LNS, use the display l2tp tunnel command to display the established L2TP tunnel.
[LNS] display l2tp tunnel
LocalTID RemoteTID State Sessions RemoteAddress RemotePort RemoteName
4501 524 Established 1 3.3.3.1 1701 LAC
# On the LNS, you should be able to ping 10.2.0.1, a private network address on the LAC side. This
indicates that hosts on 10.2.0.0/16 and those on 10.1.0.0/16 can communicate with each other through
the L2TP tunnel.
[LNS] ping -a 10.1.0.1 10.2.0.1
Ping 10.2.0.1 (10.2.0.1): 56 data bytes, press CTRL_C to break
56 bytes from 10.2.0.1: icmp_seq=0 ttl=128 time=1.000 ms
56 bytes from 10.2.0.1: icmp_seq=1 ttl=128 time=1.000 ms
56 bytes from 10.2.0.1: icmp_seq=2 ttl=128 time=1.000 ms
56 bytes from 10.2.0.1: icmp_seq=3 ttl=128 time=1.000 ms
56 bytes from 10.2.0.1: icmp_seq=4 ttl=128 time=1.000 ms
--- Ping statistics for 10.2.0.1 ---
5 packet(s) transmitted, 5 packet(s) received, 0.0% packet loss
round-trip min/avg/max/std-dev = 1.000/1.000/1.000/0.000 ms
Troubleshooting L2TP
Symptom 1: Failure to access the private network
The remote system cannot access the private network.
Analysis and solution
Possible reasons for the access failure include the following:
•
Tunnel setup failure, which might occur in the following cases:
{
The address of the LNS is set incorrectly on the LAC (see the lns-ip command).
{
No L2TP group is configured on the LNS to receive tunneling requests from the tunnel peer (see
the allow command).
{
Tunnel authentication fails. Tunnel authentication must be enabled on both the LAC and LNS,
and the tunnel authentication keys configured on the two sides must match.
•
PPP negotiation failure, which might occur for the following reasons:
{
Usernames, passwords, or both are incorrectly configured on the LAC or are not configured on
the LNS.
{
The LNS cannot allocate addresses. In this case, check whether IP address negotiation settings
are correct on the remote system and LNS.
{
The authentication type is inconsistent. For example, if the peer does not support MS-CHAP (the
default authentication type for a VPN connection created on Windows 2000), the PPP
negotiation will fail. In this case, change the authentication type to CHAP on Windows 2000.
Symptom 2: Data transmission failure
Data transmission fails. A connection is established, but data cannot be transmitted. For example, the
LAC and LNS cannot ping each other.