Software updating, Warranty and factory service, Warranty – Ensemble Designs BrightEye 81 3G / HD / SD SDI to HDMI Converter User Manual
Page 16: Factory service, Warranty 16 factory service
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BrightEye 81 - Page 16
81
3G/HD/SD SDI to HDMI Converter
Software Updating
Software upgrades for BrightEyes are available free at the following link:
-support/
Use BrightEye Mac or PC software to install the software update into your BrightEye.
Warranty and Factory Service
Warranty
This module is covered by a five-year limited warranty. If you require service (under warranty or not),
please contact Ensemble Designs and ask for customer service before you return the unit. This will
allow the service technician an opportunity to provide any other suggestions for identifying the
problem and to recommend possible solutions.
Factory Service
If you return equipment for repair, please get a Return Material Authorization Number (RMA) from the
factory first.
tel +1 530.478.1830
fax +1 530.478.1832
Ship the product and a written description of the problem to:
Ensemble Designs, Inc.
Attention: Customer Service RMA #####
870 Gold Flat Rd.
Nevada City, CA 95959 USA
Be sure to put your RMA number on the outside of the box.