Ensemble Designs 6030 Video-Reference AES/ Word Clock Generator User Manual
Page 14
SOFTWARE UPDATING
Software upgrades for each module can be downloaded remotely if the optional System
Control module is installed. These can be downloaded onto your PC and then Avenue PC
will distribute the update to the individual module. (Refer to the Avenue PC documenta-
tion for more information) Periodically, updates will be posted on our web site. If you do
not have the required System Control Module and Avenue PC, modules can be sent back
to the factory for software upgrades.
WARRANTY AND FACTORY SERVICE
Warranty
This Module is covered by a
five year limited warranty, as stated in the main Preface of
this manual. If you require service (under warranty or not), please contact Ensemble
Designs or Graham-Patten Systems and ask for customer service before you return the
unit. This will allow the service technician to provide any other suggestions for identifying
the problem and recommend possible solutions.
Factory Service
If you return equipment for repair, please get a Return Material Authorization Number
(RMA) from the factory first.
Ship the product and a written description of the problem to:
Ensemble Designs, Inc.
Attention: Customer Service RMA #####
870 Gold Flat Rd.
Nevada City, CA. 95959 USA
(530) 478-1830
Fax: (530) 478-1832
http://www.ensembledesigns.com
Be sure to put your RMA number on the outside of the box.
OR
Graham-Patten Systems, Inc.
13366 Grass Valley Avenue
Grass Valley, CA 95945
(800) 422-6662 or (530) 273-8412
Fax: (530) 273-7458
http://www.gpsys.com
Model 6030 Video-Referenced AES/Word Clock Generator
6030-14