AEC Econo-Cool Chillers - Manual (Page 14)

AEC Water Temperature Control Units Page 13
2 Shipping Information
2-1 Unpacking and Inspection
You should inspect your Economical Series temperature control unit for possible
shipping damage. If the container and packing materials are in re-usable condition, save
them for reshipment if necessary.
Thoroughly check the equipment for any damage that might have occurred in transit,
such as broken or loose wiring and components, loose hardware and mounting screws,
etc. In case of breakage, damage, shortage, or incorrect shipment, refer to the following
sections.
2-2 In the Event of Shipping Damages
Important!
According to the contract terms and conditions of the Carrier,
the responsibility of the Shipper ends at the time and place of shipment.
; Notify the transportation company’s local agent if you discover
damage.
; Hold the damaged goods and packing material for the
examining agent’s inspection. Do not return any goods to
AEC before the transportation company inspection and
authorization.
; File a claim against the transportation company. Substantiate
the claim by referring to the agent’s report. A certified copy of
our invoice is available upon request. The original Bill of
Lading is attached to our original invoice. If the shipment was
prepaid, contact AEC at (847) 273-7700 for a receipted
transportation bill.
; Advise AEC regarding your request for assistance and to
obtain an RGA (return goods authorization) number.