Vuzix Wrap 1200DXAR User Manual
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Customer Service and Technical and Warranty Support are provided only through
the region office and distribution center from which the product originated. Due to
importation, duty and other considerations these services cannot be provided for
product purchased in another region.
Technical support and product warranty cannot be provided for product not
purchased or originating from that region. As an example, product purchased from a
US online retailer cannot receive support or warranty service through our United
Kingdom Customer Support services. Support service for U.S. product is provided
exclusively by our U.S. Customer Service facilities.
If you are unsure of the correct region to contact for these services, please refer to the
following list of distribution regions or ask the vendor providing the product:
Japan:
Japan only
United Kingdom:
United Kingdom, Europe, Russia, Middle East, and Africa
United States:
United States, Canada, Central & South America, Asia (other than
Japan), Australia, and New Zealand
Product originating from the United Kingdom, please contact:
Corporate Website:
www.vuzix.com/uksite
Email Customer Support:
Customer Helpline:
0044 844 477 2977
Customer Service Hours:
9 AM to 6 PM GMT Monday to Saturday
Product originating from the United States, please contact:
Corporate Website:
www.vuzix.com
Email Customer Support:
Customer Helpline:
(800) 436-7838
Customer Service Hours:
9 AM to 6 PM EST, weekdays
When requesting technical support please provide the following information:
• Serial number, complete model name, and model number of your video
eyewear.
• Make and model number of the audio video device being used.
• The name of any video content related to your support needs.
• Detailed explanation of the symptoms you are experiencing your questions.