Teletronics EZBackhaul - Manual (Page 53)

Chapter 6 Troubleshooting
This chapter provides troubleshooting procedures for basic problems with the EZBackhaul. For warranty
assistance, contact your service provider or distributor for the process.
Q 1. What if my EZBackhaul fails to connect to the remote one?
• Ethernet Link: Check the availability of power to the bridge by observing the LED status on the
power injector or on top of the RJ-45 Jack of the unit.
- Green: The EZBackhaul is connecting to the backhaul network.
- Off: The EZBackhaul disconnects from the wired network, check whether the power cord and
Ethernet cables to the network and bridge are correctly connected.
• Basic Configurations: Mismatched basic settings among bridges are the most common cause
of connectivity fail. If the bridge does not associate with a remote bridge, check whether in each
device are identical.
• Security Settings: Remote bridges attempting to authenticate to your EZBackhaul must support
the same security options configured in your bridge, such as WEP and WPA (2)-PSK. If your
bridge fails to associate with others, check whether the security settings are the same as your
bridge settings.
• Antenna Alignment: If the methods above are all checked to be correct, you can observe and
verify antenna alignment with RSSI value.
Q 2. What if I would like to reset the unit to default settings?
You may restore factory default settings in “ Backup/Restore Settings” from “Management”
Q 3. What if I would like to backup and restore my configuration settings?
You may do the backup by generating a configuration file or retrieve the settings you have backed up
previously in “ Backup/Restore Settings” from “Management”.
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