Ivoclar Vivadent EP 5010 - Manual (Page 85)

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8.3 Technical malfunctions
These malfunctions may occur without an error message being displayed:
Error Double-check Measure
Vacuum is not or only slowly released. Is the vacuum released within approx.
30 seconds? Wait until the vacuum is released, remove the
object. Switch furnace off and on again*.
Display incomplete Activate the display test program; * *
Display is not illuminated Has the furnace been correctly connected and
switched on according to the Operating
Instructions? Correctly connect and switch on the furnace.
Beeper does not sound. Is the beeper switched off (volume = 0)? Set the volume.
Furnace head does not open.
Was the furnace head opened manually? Open the furnace head only by using the
corresponding keys. Switch furnace off and on
again.
Has the vacuum been released? Is the program still running?
Wait until the program is complete.
Switch furnace off and on again*.
Vacuum pump does not start working
Is the fuse for the vacuum pump defective? Check fuse and replace it, if necessary.
Was the max. power consumption at the
connector surpassed? Use only the vacuum pump recommended by
Ivoclar Vivadent.
Is the vacuum pump plug correctly inserted? Correctly connect the vacuum pump to the
furnace base.
Final vacuum is not reached
Is the vacuum hose OK? Check the vacuum hose and the hose connec-
tion (from the furnace to the pump and from
the furnace head to the furnace base).
Is the pump capacity accurate? Start the vacuum test program.
Is humidity / condensation in the vacuum
hose? Start the dehumidification program.
Wrong or illogical temperature indica-
tion
Is the thermocouple buckled or fractured? Contact the Ivoclar Vivadent Service Center.
Is the plug for the thermocouple correctly
inserted? Correctly connect thermocouple.
Is the thermocouple plug defective? *
Cracks in the insulation
Are the cracks small and neglectable (hairline
cracks)? Small cracks in the insulation do not negatively
influence the performance of the furnace.
Are the cracks very large or are parts broken
off? *
Cracks in the quartz glass / heating
element Are there cracks in the quartz glass or is the
quartz glass sheathing the heating wire
broken? Switch off the furnace*
The firing result does not meet the
expectations
Are the firing parameters correct? Set the firing parameters according to the
instructions of the material manufacturer.
Has the correct firing tray been used? Use the original Programat firing tray or the
special firing tray recommended for the
respective material.
Has the furnace been calibrated? Perform a temperature calibration.
Is the thermocouple damaged or buckled? *
The furnace does not send any
information to the Programat App
(e.g. at the end of a program). Is the furnace connected to the Internet? Connect the furnace to the Internet through an
Ethernet or WLAN connection.
*If there are any questions, please contact the Ivoclar Vivadent After Sales Service.
8. What if....?