Grandstream GXV3601 Series IP Camera User Manual User Manual
Page 57
‘Grandstream Networks, Inc.
GXV3601_HD User Manual
Page 57 of 59
Firmware Version 1.0.4.43
Last Updated: 08/2013
6. Why does IE indicate to install Grandstream Video Viewer add-on after a firmware
upgrade? The add-on was properly installed before the firmware upgrade process.
New firmware will often upgrade the add-on as well. To watch the live video stream, you must
install the newest version of the add-on.
7. How do you watch secondary video stream?
Login to the home page of the GXV3601_HD web GUI, click Play to watch the video stream.
To watch a secondary video stream, right click on the video, and select Secondary Stream on
the pop-up menu. Try reinstalling the Grandstream Viewer add-on for IE if you cannot see the
video stream.
8. What is DDNS? Is it important for IP surveillance product to have DDNS support?
DDNS is an acronym for Dynamic Domain Name Service. It is important to choose an IP
network camera that has DDNS support for dynamic IP addresses. Chances are that the
network has a dynamic IP address (which changes with every log on). A DDNS service makes
sure that the camera‘s IP address always matches up to the current server address. DDNS
also allows a website to be linked to the IP camera that is constantly updated with the correct
information and has a reliable feed.
9. Why is Windows Media Player unable to play the recorded video files?
The GXV3601_HD uses the H.264 video codec. Windows Media Player may lack the proper
H.264 decoder to play the recorded video. Please download the Microsoft FFDShow H.264
decoder fro
and install it.
10. Alarm Triggered Events do not work with GSurf_Pro?
Please double check the Alarm Action on your GXV3601_HD. Login to the web GUI of the
GXV3601_HD, go to the Motion Detection or Alarm Events page, and make sure option Upload
to Alarm Center is checked.
11. Recommended to save the video files in different directories when using GSurf_Pro?
It is better to save video files in different directory to prevent accidental deletion of the
recorded files you need.
12. How to use a cell phone to watch the GXV3601_HD video stream?
You must set the video resolution to QCIF to watch the GXV3601_HD video stream from a
cell phone. Make sure to set the bit rate to 64kbps to ensure the best video quality.
13. What Smartphone application should I use to view the video?
There are free application and paid version application for this, like: IP Cam Viewer