Entone FusionTV - Manual (Page 49)

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FAQs
FAQs
What is the VUDU Movie Service?
In short, VUDU is one of the world’s largest video stores right in your living
room. The VUDU Movie Service is a leading provider of on-demand HD video
available directly on your FusionTV service. VUDU gives you access to over
30,000 movies and TV shows on-demand, including the world’s largest catalog
of HD movies on-demand. VUDU features movies in three resolutions, 480p SD,
720p HD and 1080p HDX. VUDU’s HDX format is the only on-demand format
with true 1080p HD video – the same video quality as Blu-ray, and features 5.1
surround sound where available.
What movies can I watch on VUDU?
VUDU offers movies from all of the major Hollywood studios as well as over 50
independent studios. Major Hollywood releases are available the same day they
are released on DVD and months before you can stream them from subscription
services. VUDU also gives you the option to rent or buy movies, so you can
choose which movies you want to rent and which you’d like to own.
I am not able to access VUDU?
If you are able to access other network services (e.g. Pandora, YouTube), but are
not able to access VUDU, please contact VUDU Customer Care at
1-888-554-VUDU (8838).
If you are not able to access any network services (e.g. Pandora, YouTube),
please contact your internet service provider for assistance.
I am not able to rent or buy movies on VUDU?
This indicates your account has not been activated. To activate your account, go
to Activate VUDU Account.
If you have previously been able to rent or buy movies on VUDU, this may
indicate that your payment information is no longer valid. Logon to your
account at my.vudu.com in order to confirm or update your payment
information.
I am experiencing “buffering” when watching VUDU movies?
VUDU movies are delivered over your Internet connection. As such, they can
be subject to fluctuations in your Internet connection at your Internet Service
Provider (ISP) and within your home network.
If you experience buffering, here are some questions you can answer to
address it:
How fast is my Internet connection?
Watching movies on VUDU requires a broadband Internet connection
of at least 1 Mbps. As the resolution of the movie increases, so does the
bandwidth necessary to support it. For example, if you try to watch 1080p
HDX on a 4 Mbps Internet connection, you will experience frequent
buffering, because your connection is not sufficient to support 1080p
streaming. Please see the bandwidth (i.e. speed) requirements below.
Sound Bandwidth Required Video Resolution
SD
HD
HDX
480p Stereo 1 - 2 Mbps
720p 5.1 Surround Sound
5.1 Surround Sound
2.25 - 4.5 Mbps
1080p 4.5 - 9 Mbps
If you are not sure what speed your Internet connection is, use the network
speed test by going to;
My VUDU > Info & Settings > Network Speed Test
Once you have determined your speed, use the connection speed chart
above to help you select the right VUDU format to watch.
How is your device connected to the Internet?
The strength of your wireless connection is dependent upon numerous
factors, including the version of wireless (e.g. G or N), the distance between
the device and the router, the building materials used in your home, and any
interference from other nearby devices.
If you are connected via a wireless network, try moving the wireless router
closer to your TV or the Entone device. You may want to use a “ wired ”
connection directly to the Entone device.
NOTE: If you are using a Wireless “ G ” router, you may consider upgrading to a Wireless “ N ”
router, which are widely available.
If you have sufficient bandwidth and a sufficiently strong wireless or wired
connection and you are still experiencing buffering, please contact VUDU
Customer Care at 1-888-554-VUDU (8838).