Drake SCT4860 8PSK Sat-1024QAM Cable Transcoder - Manual (Page 17)

17 Service / If You Need To Call For Help
SERVICE INFORMATION
you may contact the R.L. DRAKe Service Department for additional information or assistance by calling +1 (937)
746-6990, monday through friday, between 8:00 A.m. and 4:00 P.m. eastern time, except on holidays.
you may also contact the R.L. DRAKe Service Department by e-mail at the following address: techSupport@
rldrake.com or by telefax: +1 (937) 806-1510.
Should you want to return your unit for service, package the unit carefully using the original carton or other
suitable container.
Write your return address clearly on the shipping carton and on an enclosed cover letter describing the service
required, symptoms or problems. Also include your daytime telephone number and a copy of your proof of
purchase.
the unit will be serviced under the terms of the R.L. DRAKe HoLDiNGS LLC Limited Warranty and returned to
you.
IF YOU NEED TO CALL FOR HELP
Call our Customer Service/technical Support line at +1 (937) 746-6990 between 8:00 A.m. and 4:00 P.m. eastern
time, weekdays. Please have the unit’s serial number available. We will also need to know the specifics of any
other equipment connected to the unit. When calling, please have the unit up and running, near the phone if
possible.
our technician(s) will likely ask certain questions to aid in diagnosis of the problem. Also, have a voltmeter handy,
if possible. R.L. DRAKe also provides technical assistance by e-mail: [email protected] or by telefax: +1
(937) 806-1510.
many of the products that are sent to us for repair are in perfect working order when we receive them. for these
units, there is a standard checkout fee that you will be charged. Please perform whatever steps are applicable
from the installation sections of the owner's manual before calling or writing—this could save unnecessary phone
charges. Please do not return the unit without contacting R.L. DRAKe first: it is preferred to help troubleshoot the
problem over the phone (or by mail) first, saving you both time and money.
inside the carton, enclose a note with your name, address, daytime phone number, and a description of the unit’s
problem.
the unit must be sent to the following address:
Service Department
R.L. DRAKE
710 Pleasant Valley Drive
Springboro , Ohio 45066. USA
Be sure to include your street address which will be needed for uPS return. uPS Surface (Brown Label) takes
7-10 days to reach us depending on your location, Blue takes 2-3 days.
Red is an overnight service. Send the unit in a way that it can be traced if we can’t verify receipt of shipment. We
suggest uPS or insured postal shipment.
if the unit is still under the original owner’s warranty, R.L. DRAKe will pay the cost of the return shipment to you.
our return shipping policy is that we will return it uPS Brown if received Brown or by uS mail, it will be returned
Blue if received Blue or Red—or it will be returned however you prefer if you furnish the return cost for the
method you select.