Drake DNP50/DNP50 AVW Network Media Player - Manual (Page 26)

24
SERVICE INFORMATION
A Return Material Authorization (RMA) Number is required on ALL PRODUCT RETURNS (regardless of whether the product is being returned for repair or for credit). Product
that is received at the factory without an RMA Number will be returned to the Sender, unopened.
RMA Numbers must be used when returning product for credit or repair. Use of RMA Numbers will ensure efficient processing. When needing to return your product to R.L.
Drake Holdings, LLC., please follow these simple steps listed below (in the order that they appear).
SERVICE REPAIRS ONLY CREDIT RETURNS ONLY
1. Contact R.L. Drake Holdings, LLC.’s Service Department 1. Contact R.L. Drake Holdings, LLC.’s Service Department
in one of three ways: in one of three ways:
A. Phone: 937‐746‐6990 A. Phone: 937‐746‐6990
B. Email: [email protected] B. Email: [email protected]
C. Fax: 937‐806‐1510 C. Fax: 937‐806-1510
2. Request from Drake Service a copy of the Product Return 2. Request from Drake Service a copy of the Product Return
Authorization Form. Authorization Form.
3. Complete the Product Return Authorization Form fully. 3. Complete the Product Return Authorization Form fully.
4. Return the completed Product Return Authorization Form 4. Return the completed Product Return Authorization Form
to the Drake Service Department using one of the contact to the Drake Service Department using one of the contact
methods listed in Step 1. methods listed in Step 1.
5. After completing Steps 1 through 4, an RMA Number will 5. After completing Steps 1 through 4, an RMA Number will
be assigned to you. be assigned to you.
6. Securely pack the product and mark the box with your RMA 6. Securely pack the product in its original undamaged box
Number. If shipping multiple boxes, all boxes must be mark‐ (returning the product without its original packaging in good,
ed with the RMA Number. Place the RMA Number near the new condition may cause the incursion of additional fees).
return address in large, bold print (approx. 2” in height). Pack this box within another shipping container or box.
Mark the shipping box or container with your RMA Number.
Place the RMA Number near the return address in large,
bold print (approx. 2” in height).
7. Ship your “SERVICE REPAIR ONLY” return to: 7. Ship your “CREDIT RETURNS ONLY” return to:
R.L. Drake Holdings, LLC.
Attn: Product Credit Returns
One Jake Brown Road R.L. Drake Holdings, LLC.
Attn: Product Service Return
710 Pleasant Valley Drive
Springboro, OH 45066
Old Bridge, NJ 08857
*NOTE: All Credit Returns are subject to a 15% Restock Fee
*NOTE: All shipments are to be PRE‐PAID by the sender. NO COD’s will be accepted.
IF YOU NEED TECHNICAL HELP
Call our Customer Service/Technical Support line at +1 (937) 746‐6990 between 8:00 A.M. and 4:00 P.M. Eastern Standard Time, weekdays. Please have the unit’s serial
number available. We will also need to know the specifics of any other equipment connected to the unit. When calling, please have the unit up and running, near the phone
if possible.
Our technician(s) will likely ask certain questions to aid in diagnosis of the problem. Also, have a voltmeter handy, if at all possible.
DRAKE also provides technical assistance by Email: [email protected]
Fax: (937) 806‐1510.
Many of the products that are sent to us for repair are in perfect working order when we receive them. For these units, there is a standard checkout fee that will be charged.
Please perform whatever steps are applicable from the product’s Instruction Manual before calling or writing ‐ this could save unnecessary phone charges. Please do not
return the product without calling Drake Service and following the steps above first; it is preferred to help troubleshoot the problem over the phone (or by Email) first, saving
you both time and money.