DNF Controls ST100 - Manual (Page 14)

1 1 2 2 ST100 VTR Controller
8. DNF CONTROLS LIMITED WARRANTY
DNF Controls warrants its product to be free from defects in material and workmanship for a period of one
(1) year from the date of sale to the original purchaser from DNF Controls.
In order to enforce the rights under this warranty, the customer must first contact DNF’s Customer Support
Department to afford the opportunity of identifying and fixing the problem without sending the unit in for
repair. If DNF’s Customer Support Department cannot fix the problem, the customer will be issued a
Returned Merchandise Authorization number (RMA). The customer will then ship the defective product
prepaid to DNF Controls with the RMA number clearly indicated on the customer’s shipping document.
The merchandise is to be shipped to:
DNF Controls
12843 Foothill Blvd., Suite C
Sylmar, CA 91342
USA
Failure to obtain a proper RMA number prior to returning the product may result in the return not being
accepted, or in a charge for the required repair.
DNF Controls, at its option, will repair or replace the defective unit. DNF Controls will return the unit
prepaid to the customer. The method of shipment is at the discretion of DNF Controls, principally UPS
Ground for shipments within the United States of America. Shipments to international customers will be
sent via air. Should a customer require the product to be returned in a more expeditious manner, the return
shipment will be billed to their freight account.
This warranty will be considered null and void if accident, misuse, abuse, improper line voltage, fire, water,
lightning or other acts of God damaged the product. All repair parts are to be supplied by DNF Controls,
either directly or through its authorized dealer network. Similarly, any repair work not performed by either
DNF Controls or its authorized dealer may void the warranty.
After the warranty period has expired, DNF Controls offers repair services at prices listed in the DNF
Controls Price List. DNF Controls reserves the right to refuse repair of any unit outside the warranty
period that is deemed non-repairable.
DNF Controls shall not be liable for direct, indirect, incidental, consequential or other types of damage
resulting from the use of the product.
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