Daktronics AF-3700-20 RGB - Manual (Page 53)

Exchange and Repair Program 43
Section 9: Daktronics Exchange and Repair &
Return Programs
To serve customers' repair and maintenance needs, Daktronics offers both an Exchange Program and
a Repair & Return Program.
9.1 Exchange Program
Daktronics' unique Exchange Program is a quick service for replacing key parts in need of
repair. If a part requires repair or replacement, Daktronics sends the customer a replacement,
and the customer sends the problem part to Daktronics. This decreases display downtime.
Before Contacting Daktronics
Print any important part numbers here:
Fill in these numbers before calling Customer Service:
Display Serial Number: ________________________________________
Display Model Number: ____GalaxyPro AF-3700 20mm____________
Contract Number: _____________________________________________
Date Installed: ________________________________________________
Location of Display: ___________________________________________
Daktronics Customer ID Number: _______________________________
To participate in the Exchange Program, follow these steps.
1. Call Daktronics Customer Service: 866-343-3122.
2. When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is being
replaced.
a.
Package the old part in the same shipping materials in which the replacement
part arrived.
b.
Fill out and attach the enclosed UPS shipping document.
c.
Ship the part to Daktronics.
3. A charge will be made for the replacement part immediately, unless a qualifying
service agreement is in place.
In most circumstances, the replacement part will be invoiced at the time it is shipped.
4. If the replacement part does not solve the problem, return the part within 30
working days or the full purchase price will be charged.
If the equipment is still defective after the exchange is made, please contact Customer
Service immediately. Daktronics expects immediate return of an exchange part if it