Daktronics Galaxy AF-3220 - Manual (Page 27)

Daktronics Exchange and Repair & Return Programs 23
Section 9: Daktronics Exchange and Repair &
Return Programs
9.1 Exchange Program
The Daktronics Exchange Program is a quick, economical service for replacing key components in need
of repair. If a component fails, Daktronics sends a replacement part to the customer who, in turn, returns
the failed component to Daktronics. This not only saves money but also decreases equipment downtime.
Customers who follow the program guidelines explained below will receive this service.
Before Contacting Daktronics
Fill in these numbers before calling Customer Service:
Display Serial Number:________________________________________
Display Model Number:_______________________________________
Date Installed:________________________________________________
Location of Sign:______________________________________________
Daktronics Customer ID Number:_______________________________
To participate in the Exchange Program, follow these steps.
1. Call Daktronics Customer Service: 888-DAK-SIGN (888-325-7446)
2. When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the failed part within 3 weeks of the ship date.
a. Package the old part in the same shipping materials in which the replacement part arrived.
b. Fill out and attach the enclosed UPS shipping document.
c. Ship the part to Daktronics.
3. A charge will be made for the replacement part immediately, unless a qualifying service agreement is
in place.
In most circumstances, the replacement part will be invoiced at the time it is shipped. If the failed
part or replacement part is not returned to Daktronics within 3 weeks of the ship date, it is assumed
that the customer is purchasing the replacement part and will be invoiced for the value of the new
sale part.
If the part or parts are returned within 2 weeks of the second invoice date, Daktronics will credit the
customer for the amount of the second invoice. If after 2 weeks Daktronics has still not received the
parts back, the customer must pay the second invoice and will not be credited for the return of the
failed part.
Daktronics reserves the right to refuse parts that have been damaged due to acts of nature or causes
other than normal wear and tear.