Cybex 750C Cycle Bike - Manual (Page 54)

Cybex 750C/750R Cycle Owner’s Manual
54
Servicing of Double-Insulated Products
In a double-insulated product, two systems of insulation are provided instead of grounding. No
grounding means is provided on a double-insulated product, nor should a means for grounding be
added to the product.
Servicing a double-insulated product requires extreme care and knowledge of the system, and should
be done only by qualified service personnel. Replacement parts for a double-insulated product must
be identical to the parts they replace. A double-insulated product is marked with the words “DOUBLE
INSULATION” or “DOUBLE INSULATED.” The symbol (square within a square) may also be marked
on the product.
Symbol Description
BF
Double-Insulated symbol
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system outlines the procedures to follow when returning
material for replacement, repair, or credit. The system assures that returned materials are properly
handled and analyzed. Perform the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will
request an RMA from Cybex, if applicable. Under no circumstances will defective parts or equipment
be accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.
1. Call Customer Service for the return of any item that is defective.
2. Provide the technician with a detailed description of the problem you are having or the defect
in the item you wish to return.
3. Provide the model and serial numbers of your unit. See Serial Numbers and Voltage.
4.
At Cybex’s discretion, the technician may request that you return the problem part(s) to Cybex
for evaluation and repair or replacement. The technician will assign you an RMA number and
will send you an ARS label. The ARS label and RMA number must be clearly displayed on the
outside of the package that contains the item(s) to be returned. Include a description of the
problem, the serial number of the unit and the name and address of the owner in the package
along with the part(s).
5.
Forward the package through UPS to Cybex.
Attn: Repair Department
RMA # _______________
Cybex International, Inc.
10 Trotter Drive
Medway, MA 02053 USA
Merchandise returned without an RMA number on the outside of the package or shipments sent
C.O.D. will not be accepted by the Cybex receiving department.