Comtech EF Data CiM Quick-Start Guide - Manual (Page 4)

CiM Quick Start Guide Rev. 1
Preface CD/CIMQSTART.IOM
ii
C
USTOMER
S
UPPORT
Contact Comtech EF Data Customer Support for:
Product support or training
Information on upgrading or returning a product
A Customer Support representative may be reached at:
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
(480) 333-2200 (Main Comtech EF Data Number)
(480) 333-4357 (Customer Support Desk)
(480) 333-2161 FAX
or, E-Mail can be sent to the Customer Support Department at:
[email protected]
1. To return a Comtech EF Data product (in-warranty and out-of-warranty) for
repair or replacement:
2. Request a Return Material Authorization (RMA) number from the Comtech
EF Data Customer Support Department.
3. Be prepared to supply the Customer Support representative with the model
number, serial number, and a description of the problem.
4. To ensure that the product is not damaged during shipping, pack the product
in its original shipping carton/packaging.
5. Ship the product back to Comtech EF Data. (Shipping charges should be
prepaid.)