Code CR2 - Manual (Page 66)

C001537_18_CR2_User_Manual 60
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7.3 - Warranty
Code Corporation’s Code Reader 2.0 carries a three year limited warranty as described herein.
Customers may purchase a one or two year extension to this warranty. Please contact a Code representative for more
information.
Limited Warranty
Code manufactures its hardware products in accordance with industry-standard practices. Code warrants its products will
be free from defects in materials and workmanship, provided that the products are used under normal operating condition
intended by the Manufacturer. This warranty is provided to the original owner only and is not transferable to any third
party. This warranty is subject to any and all accompanying disclaimers, limitations and other terms of this section.
Terms of Warranty
Products with serial numbers, such as but not limited to CR2 reader units, radios, CodeXML modems, battery chargers,
stands and power supplies are warranted for three years from date of shipment. Batteries and battery handles carry a
two year warranty, or until battery capacity after recharge is less than sixty percent of new, whichever is shortest. Non-
serialized items, such as but not limited to handles and cables, carry a 90-day limited warranty.
Exclusions
No warranty herein contained or set out shall apply to any product (i) which has been repaired, altered or tampered with
unless done or approved by Code, (ii) which has not been maintained in accordance with any operating or handling
instructions supplied by Code, (iii) which has been subjected to unusual physical or electrical stress, immersion in fluids,
puncture, crushing, misuse, abuse, power shortage, improper power supply such as incorrect voltage or wrong polarity,
negligence or accident, or (iv) which has been used other than in accordance with the product operating and handling
instructions. Preventive maintenance is the responsibility of the customer and is not covered under this warranty.
Warranty Coverage and Procedure
During the warranty period, Code will repair or replace defective products returned to Code’s service center in the US. For
worldwide warranty service call Code Warranty Support at 1-801-495-2200.
If warranty service is required, Code will issue a Return Material Authorization Number. Products must be shipped in the
original or comparable packaging, with shipping and insurance charges prepaid. Code will pay for shipping and insurance
of repaired or replacement products worldwide. Code will use new or refurbished parts at its discretion and will own all
parts removed from repaired products. Customer will pay for any pre-shipped replacement product in case it does not
return the replaced product to Code within 7 days of receipt of the replacement product. The process for return and
customer’s charges will be in accordance with Code’s Exchange Policy in effect at the time of the exchange.
Customer accepts full responsibility for its software and data including the appropriate backup thereof. Repair or
replacement of a product during warranty will not extend the original warranty term. Code’s Customer Service organization
offers an array of service plans, such as on-site, depot, or phone support, that can be implemented to meet customer’s
special operational requirements and are available at a substantial discount during warranty period.
General