ART Pro Audio X-15 - Ultra MIDI Controller Pedal - Manual (Page 15)

TROUBLESHOOTING WARRANTY & SERVICE IN FORMATlON
If you have difficulty with your X-15, check the following:
1. Make sure that the battery eliminator is working correctly.
2. Make sure that the connection between the eliminator
and the pedal is snug.
3. Make sure that the MIDI connections between the devices
are correct.
4. If you see the error message “E-r” in the display, don’t
become too alarmed, it means the MIDI receive buffer
overflowed. Try sending the data again at a slower rate. If
the problem keeps occurring contact the factory.
5. If the error message “E-t” appears in the display, phone
home! (we mean contact the factory). It’s unlikely this error
will occur, it could happen if a large MIDI dump is passed
thru the X-15 with the merger on and the sending device
has a “fast” MIDI out.
6. If the error message “E-c” appears in the display, a
checksum error has occurred, press any pad to continue
operation. If the problem reoccurs at the next power up,
contact the factory.
7. If the pedal is not controlling the intended device, check
to make sure the MIDI channel is set correctly or OMNI
Mode is on.
If none of these are the cause of your problem, you should
contact the factory. Review the warranty and service section
at the end of the manual for more information.
Contact Information
Applied Research & Technology, Inc.
(ART)
215 Tremont Street
Rochester, New York 14608
USA
(716) 436-2720
(716) 436-3942 (FAX)
Telex: 4949793 ARTROC
Warranty service for this unit will be provided by Applied
Research & Technology, Inc. in accordance with the follow-
ing warrant statement. Applied Research & Technology, Inc.
warrants to the original purchaser that this product and the
components thereof, will be free from defects in workman-
ship and materials for a period of one year from the date of
purchase. Applied Research & Technology, Inc. (ART) will,
without charge, repair or replace, at its option, defective
product or component parts upon prepaid delivery to the
factory service department or authorized service center, ac-
companied by proof of purchase date in the form of a valid
sales receipt.
EXCLUSIONS:
This warranty does not apply in the event of misuse or
abuse of the product or as a result of unauthorized altera-
tions or repairs. This warranty is void if the serial number is
altered, defaced, or removed. ART shall not be liable for any
consequential damages, including without limitation damages
resulting from loss of use. Some states do not allow limita-
tion of incidental or consequential damages, so the above
limitation or exclusion may not apply to you. This warranty
gives you specific rights and you may also have other rights
which vary from state to state.
Units purchased outside The United States: Service will be
provided by an authorized distributor of Applied Research &
Technology, Inc.
The following information is provided for the unlikely event
your unit requires service.
1) Be sure the unit is the cause of the problem. Check to
make sure the unit has power supplied, all cables are con-
nected correctly and the cables themselves are in working
condition.
2) If you find the unit to be at fault, write down a description
of the problem including how and when the problem occurs.
3) Call the factory for a Return Authorization (RA) number.
4) Pack the unit in its original carton or a reasonable substi-
tute. The packing box is not recommended for a shipping
carton. Put the packaged unit in another box for shipping.
Print the RA number clearly under the address.
5) Include with your unit: a return shipping address (We cannot
ship to a PO. Box), a copy of your purchase receipt, a day-
time phone number, and the description of the problem.
6) Ship the unit to:
APPLIED RESEARCH 8 TECHNOLOGY, INC.
215 TREMONT STREET
ROCHESTER, NY 14608
REPAIR DEPARTMENT
RA
7) Contact our customer service department at (716) 436-2720
for your Return Authorization number or questions regarding
repairs. 530-5004-101
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