Dialogic INTEGRATED MEDIA GATEWAYS 1010 - Manual (Page 7)

• Review your call flows and APIs with Dialogic Technical Support to identify
opportunities to optimize your solution with regard to our product capabilities
• Purchase a support agreement from Dialogic
If you are running a network with Dialogic® Products in them, in addition to the above
suggestions, also:
• Have backup systems for power
• Review your network design with Dialogic Technical Support to identify
opportunities to optimize your solution with respect to our product capabilities
• Design your network to allow for alternative routes and logical assignments to
more quickly address any service affecting issues.
• Control your system environment and configuration changes
• Plan your network management and monitoring strategy
• Ensure that your technicians are trained in all network elements and interfaces
• Monitor your network every day, around the clock.
• Have the ability to get someone to every site without delay
• Have a complete list of contact information for the support arm of each network
element you deploy
• Provide for supplier remote access if required to diagnose and resolve an issue
All of us at Dialogic want you, our valued customer, to be successful. For additional
information regarding our support services and how we can work more closely together
for our mutual success, contact us at our support website at
http://www.cantata.com/support or contact a sales representative at [email protected].