Dialogic INTEGRATED MEDIA GATEWAYS 1010 User Manual
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Related Training
Dialogic offers a variety of training courses for the IMG 1010 Integrated Media Gateway
and IMG 1004 Integrated Media Gateway. Instructors present a comprehensive
description of hardware and software components and their interaction. Laboratory
sessions provide hands-on experience for developing efficient, robust telecommunication.
For information, call 1-508-862-3000 and ask for a Training representative.
Contacting Technical Support for Hardware Failures
To expedite the process of returning defective hardware, please provide the serial number
of the IMG and a shipping address.
Technical Support will investigate to determine whether the IMG may be defective, or if
it is instead exhibiting a software issue that can be confused as a hardware problem. An
example of an indication of a hardware defect would be an LED that fails to display any
status.
Recommendations for System Supportability
The following are key elements we have identified across our customer base that have
made them successful in their development and deployment of solutions incorporating
Dialogic® products. We are passing these onto you as suggestions to consider when
designing and building solutions. Not all of these suggestions are appropriate for all
customers, but we hope you consider them carefully.
If Your Solution Requires High Availability:
•
Order redundant configurations
•
Purchase onsite spares
•
Follow the limitations for power and configurations as noted in the Dialogic®
Product Documentation
•
Have your developers and technicians trained on the Dialogic® IMG 1010
Integrated Media Gateway
•
Have your developers and technicians trained on the Dialogic® IMG 1004
Integrated Media Gateway
•
Enable Logging in your application so that problems can be diagnosed and
corrected
•
Develop test scripts, environments, and systems that best simulate the
environment of intended use for each release and each fix you deliver to your
customers
•
Implement Software Configuration Management to track every revision and
change that you release to your customers