ARRIS WBM750 User Guide User Manual

Page 48

I’m not getting on the Internet. (Ethernet)

If you are using a hub, is the hub turned on? If you have connected the PC

or Wideband Cable Modem to the crossover port on a hub, toggle the cross-

over switch.

Are you using the right type of

cable? Use the supplied cable for

direct connection to a computer; use a cross-over cable for connection to a

hub or home router.

Press the Reset button on the back of the Wideband Cable Modem.

I’m not getting on the Internet. (USB)

Did you

If you are using a powered USB

, is the hub turned on?

Check the USB cable connections. Disconnect and reconnect the USB cable.

Restart the computer.

Press the Reset button on the back of the Wideband Cable Modem.

I can get on the Internet, but everything is slow.

If the Web site you are visiting is very popular, that site may be having trou-

ble servicing all the requests. If other sites download quickly, wait for a few

minutes and try again. Usage during peak hours may also affect the con-

nection speed.

If your Wideband Cable Modem is connected to a LAN (Local Area Network),

either directly or through a firewall, other communications on the LAN may

slow down your connection. Some broadband routers or wireless hubs may

not support the high speeds possible with the Wideband Cable Modem. Con-

necting the Wideband Cable Modem to 10Base-T devices may limit connec-

tion speeds as well.

To test your network speed, try an online test such as

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