WaveWare Call Manager - Manual

WaveWare Technologies, Inc.
“We Deliver Information at the Speed of Light”
Call Manager Software
Call Manager Setup Manual
Table of Contents
Title Page
Software and Manual Overview 2
Additional Information and PC Requirements 2
Registration / Activation Information 3
How to Install and Register / Activate the Software 4
Install / Download From the WaveWare Software CD 4
Check the PC Com Ports (Free Utility Software) 6
Install / Download From the WaveWare Website 7
Registering / Activating Enterprise Server Software 7
Configuring the Call Manager Software 12
Configure:
Step 1 – Inovonics Com Port
Choose the Com Port for the Central Receiver
13
Step 2 – Input Com Port Choose the Com Port for the Wired Call System 14
Step 3 – Input Protocol
Choose the Port Protocol for the Wired Call System
15
Step 4 – Output Com Port Choose the Com Port for Connecting the Paging System 16
Step 5 – Email Server
Setup and Test the Email Server
17
Define:
Step 6 – Message Recipients
Assign Pagers and Email Addresses to Recipients
19
Step 7 – Call Device Types Add the Types of Call Devices to be used 21
Step 8 – Rooms / Residents
Add the Room Number and Name of Resident
22
Register:
Step 9 – Call Devices
Add Call Devices (EX: Wireless Inovonics and Wired Call Systems)
24
Step 10 – Receivers Add the Receivers (EX: Central Receiver and all Repeaters) 29
Define:
Step 11 – Stations Add Stations (EX: Nurses Station, Therapy, X-Ray, Etc.) 30
Assign:
Step 12 – Pagers to Stations Choose the Pagers / Recipients Associated with a Station 31
Step 13 – Rooms to Stations
Choose the Rooms Associated with a Station
32
Configure:
Step 14 – Scheduling Reports
Create / Name / Choose Report Template, Recipients, Schedule
33
Settings:
Step 15 – General
Shift Start Times, Report Values, Call Notification, Passwords, LED Sign Output
36
Monitor Window -
Monitor Serial Port Activity – Verbose Logging 38
Alerts Screen -
View Active Alerts, Maintenance Alerts, Removing and Acknowledging Alerts
39
Report Type and Generator -
Choose Report Filtering and Generate the Report
41
Assign Screen - Call Devices - Assign, Un-Assign and Re-Assign Call Devices to Rooms 46
Troubleshooting - Error Messages -
Inovonics Receiver, Paging System and Tamper Alerts
47