NEXCOM IPPC 1560T - Manual (Page 7)

Copyright © 2014 NEXCOM International Co., Ltd. All Rights Reserved. vii IPPC 1560T/1960T/2160P Series User Manual
Preface
Warranty and RMA
NEXCOM Warranty Period
1. NEXCOM makes products in accordance with the Industry standard and,
NEXCOM warrants that all her Industry-grade IPC and System products
will be free from defect in neither material nor workmanship for twenty-
four (24) months from the day of invoice issued.
2. For NEXCOM Panel PC product lines (the APPC, MPPC series), they are
also guaranteed against defect in materials and workmanship for the
period of twenty-four (24) months in their motherboard design. For
3rd party parts, it follows with original suppliers’ standard: 12 months
for battery pack and LCD, 24 months for adaptor / add on modules
(including GSM module, RFID module, and antenna).
3. If NEXCOM determines customer’s warranty claim is valid, NEXCOM
will repair or replace product(s) without additional charge for parts and
labor. An extended Warranty Program will extend the warranty period of
the product accordingly.
Warranty Coverage
The warranty applies only to products manufactured or distributed by
NEXCOM and her subsidiaries. This warranty covers all the products/
shipments except for:
1. Any claimed defect, products that have been repaired or modified by
persons who have not been authorized by NEXCOM or, products which
have been subjected to misuse, abuse, accident, improper installation,
or usage not in accordance with the product instruction. NEXCOM
assumes no liability as a consequence of such events under the term of
this warranty.
One example is the replacement of Tablet’s or Hand-held’s LCD display
due to scratching stains or other degradation; these will not be covered
under this warranty.
2. Damages caused by customers’ delivery/shipping of the product
or, product failure resulted from electrical power/voltage shock, or,
installation of parts/components which are not supplied/approved by
NEXCOM in advance.
3. Third-party products:
a. Software, such as the device drivers,
b. External devices such as HDD, printer, scanner, mouse, LCD panel,
battery, and so on,
c. Accessory/parts that were not approved by NEXCOM and,
d. Accessory/parts were added to products after they were shipped
from NEXCOM.
Product will be treated as “Out of Warranty “ if:
a. It expires the warranted 24 months period from the day it was purchased.
b. It had been altered by persons other than an authorized NEXCOM
service person or, which have been subjected to misuse, abuse, accident,
or improper installation.
c. It doesn’t have the original NEXCOM Serial Number labeling for
NEXCOM’s warranty period identification or, tracking.