Ptz control, 8 contact kbc technical assistance – KBC Networks MPEG4 Encoder User Manual
Page 28
Encoder User Manual
Manual-MPEG4_ENCA-Rev1206
Copyright © KBC Networks 2011
Page 28 of 33
www.kbcnetworks.com
4.8 Contact KBC Technical Assistance
Below is the contact information for KBC:
Technical Support Availability
This manual is comprehensive to the extent that it will answer many of your
technical questions. Technical assistance is available should you require additional
assistance. KBC offers technical support over the phone or by way of e-mail to all
KBC integrators, dealers and end users of the encoder product.
Our technical support hotline is available during regular business hours, Monday
through Friday with the exception of public holidays. KBC will follow up on all
electronic inquiries before the end of the following business day.
NORTH AMERICA
888-366-4276: Monday – Friday 10am-8pm Eastern (7am-5pm Pacific)
: 24hr availability, response time varies
HAWAII & ALASKA / GUAM, PR & OTHER US TERRITORIES
949-297-4930: Monday – Friday 7am-5pm Pacific Time
: 24hr availability, response time varies
Note: the toll free 888# does not work from Alaska
CENTRAL / SOUTH AMERICA
: 24hr availability, response time varies
ASIA
: 24hr availability, response time varies
SOUTH PACIFIC / PACIFIC ISLANDS
: 24hr availability, response time varies
EUROPE
+44(0)1622 618787: Monday – Friday 9am-5pm UK time
: 24hr availability, response time varies
AFRICA & MIDDLE EAST
: 24hr availability, response time varies
Technical Support is offered in English, however, KBC Networks has worldwide
representatives who can provide technical support in many local languages.
Note:
technical assistance is available after having read through this manual.
Comprehension of terms and topics will assist in trouble-shoot procedures.