CRU Forensic RTX - Manual (Page 8)

WiebeTech
Forensic RTX411-QJ User Manual (A9-411-0001 REV 1.0) - 8 -
5. Firmware Updates
(Requires USB or FireWire connection)
Your WiebeTech Forensic RTX may require an update to its firmware. The Forensic Software Utility can
recognize this and install the appropriate firmware on your device. If your product is running outdated
firmware, you will see the following message upon activation of the Forensic Software Utility:
1. Click “Proceed with Update” to begin the
update process.
2. You will see a status bar showing the progress
of the update.
3. When the update is complete, you will see a
message that says “Firmware is now up to
date.”
6. Frequently Asked Questions
Q: What are HPA and DCO?
A: A Host Protected Area (HPA) and Device Configuration Overlay (DCO) are reserved areas on a hard
drive that are not accessible by the BIOS or OS. Data can be hidden behind an HPA or DCO. Forensic
RTX will alert you if there is an HPA or DCO so that you are aware of it and can take the necessary steps
to retrieve the hidden data. Forensic RTX’s write-block LED will blink if a drive with an HPA or DCO is
connected. If the drive does not have an HPA or DCO then the LED will light solid.
Q: Why is it necessary to update the firmware of my WiebeTech forensic device?
A: Firmware relates to the programs and data that control electronic products. Firmware is enhanced
over time, usually to add new features or increase compatibility. Updating firmware can improve the
functionality and dependability of your product. If your WiebeTech forensic device is utilizing outdated
firmware, the WiebeTech Forensic Software Utility can recognize this and implement up to date firmware
on your device. See section 5 of this manual for more information.
Q:
I've attached my Forensic RTX411-QJ and can see the volume, but it shows up twice. Which one is
the real volume?
A: If you are seeing your Forensic RTX411-QJ volume mounted twice, chances are the unit is connected
to the computer using both the eSATA and FireWire connections. When this is the case, the OS may
attempt to mount the RTX twice resulting in two volumes appearing. Simply turn off the RTX and unplug
one of the connections to resolve the problem.
Q: Why won't the computer let me eject or unmount my drive?
A: There may be a software application running in the background with an active link to the drive.
Sometimes, you may see a message such as "The disk is in use and could not be ejected. Try quitting
applications and try again."