G-Shock GBA-400-1A - Manual (Page 15)

Troubleshooting
I can’t pair the watch with a
phone.
Q1 I’ve never been able to
establish a (pairing)
connection between the
watch and phone.
Are you using a supported phone
model?
YES
Check if the phone model and its
operating system are supported
by the watch.
For information about supported
phone models, visit the CASIO
Website.
http://world.g-shock.com/asia-
mea/en/ble/gba/smartphone/
Is G-SHOCK+ installed on your
phone?
YES
The G-SHOCK+ app needs to be
installed in order to connect with
the watch.
l
A Installing required app on
your phone
Are your phone’s Bluetooth settings
configured correctly?
YES
Configure the phone’s Bluetooth
settings. For details about setting
procedures, see your phone
documentation.
iPhone Users
●
“Settings” n “Bluetooth” n On
●
“Settings” n “Privacy” n
“Bluetooth Sharing” n “G-
SHOCK+” n On
Android Users
●
Enable Bluetooth.
Other than the above.
Some phones need to have BT
Smart disabled to use G-SHOCK
+. For details about setting
procedures, see your phone
documentation.
●
On the Home Screen, tap:
“Menu” n “Settings” n
“Bluetooth” n “Menu” n “BT
Smart settings” n “Disable”.
I can’t reconnect the watch
and phone.
Q1 The watch will not re-
connect with the phone
after they are
disconnected.
Is G-SHOCK+ running on your
phone?
YES
Check if G-SHOCK+ is running on
the phone. On the phone’s home
screen, tap the G-SHOCK+ icon.
Then on the watch, hold down the
CONNECT button (B) for about
0.5 seconds.
Have you tried turning your phone off
and then back on again?
Turn the phone off and then back
on again, and then tap the G-
SHOCK+ icon. Next, on the
watch, hold down the CONNECT
button (B) for about 0.5 seconds.
Q2 The phone is in the
Airplane Mode.
Connection with the watch is not possible
while the phone is in the Airplane Mode.
After exiting the phone’s Airplane Mode,
go to its Home Screen and tap the “G-
SHOCK+” icon. Then on the watch, hold
down the CONNECT button (B) for about
0.5 seconds.
Q3 The watch is in the
Airplane Mode.
Exit the watch’s Airplane Mode. Then on
the watch, hold down the CONNECT
button (B) for about 0.5 seconds.
Q4 I changed the phone’s
Bluetooth from enabled
to disabled, and now I
can’t connect anymore.
On the phone, disable and then re-
enable Bluetooth, and then go to the
Home Screen and tap the “G-SHOCK+”
icon. Next, on the watch, hold down the
CONNECT (B) button for about 0.5
seconds.
Q5 I can’t connect after
turning off the phone.
Turn on the phone and tap the G-SHOCK
+ icon. Then on the watch, hold down the
CONNECT button (B) for about 0.5
seconds.
Operation Guide 5413
15