StorCase Technology DS350 - Manual (Page 3)

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DS350 User's Guide - Rev. A00 Kingston Technology Company
Kingston Storage Products Warranty & Return Guidelines
KINGSTON TECHNOLOGY COMPANY'S STORAGE PRODUCT DIVISION warrants that its core
products are free from defects in material and workmanship. Subject to the conditions and
limitations set forth below, Kingston will, at its option, either repair or replace any part of its
product that proves defective by reason of improper workmanship or materials. Repair parts
or replacement products will be provided by Kingston on an exchange basis, and will be either
new or refurbished to be functionally equivalent to new.
Core products that have been slightly modified (e.g. paint, handle, etc.) by Kingston will be
covered for repair only, for the same warranty period specified for the unmodified version
of the product, as defined below. Special request designs are not subject to Kingston's
standard warranty and will be assigned a product-specific warranty at the time of bid. Stock
rotation and return for credit does not apply to modified and/or new design products.
This warranty does not cover any product damage that results from accident, abuse, misuse,
natural or personal disaster, external power surge or failure, or any unauthorized disassem-
bly, repair or modification. Kingston will not be responsible for any software, firmware or other
customer data stored within, or interfacing with a Kingston Storage Product.
Duration of Warranty
Seven Year Warranty: The following Kingston Storage Products are covered by this
warranty for a period of seven years from the date of original end user purchase: all Data
Silo® and Data Stacker™ external chassis, all Data Express® removable device carriers and
receiving frames, and all integrated or separately-purchased power supplies, cooling fans,
interface cables, terminators, and any other Kingston accessories specifically meant for use
with these products.
Modified Product Warranty: Under certain agreements where Kingston core products
are slightly modified (e.g. paint, handle, etc.) by Kingston at the customer's request, the
products will be covered for repair only, for the same duration defined for the unmodified
version of the product.
Special Request Product Warranty: Kingston's warranty for component-level modifica-
tions, or for products newly-designed to meet a specific customer's request will be negotiated
with the applicable customer on a case-by-case basis.
Return Policy:
Kingston offers a 30-day "no questions asked" return policy (from the original date of end user
purchase) on all core Storage Products. Products returned within the 30-day period must be
returned in the original Kingston shipping package and in new condition. Product returned
beyond the 30-day period is eligible for repair only. Modified products or special request
designs may be returned for repair only, as defined above.